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Good morning all, and Happy New Year.
I am finishing a handout that describes how to create an effective action plan for our AMaT users.
Do you know what ‘type’ of actions are in your action plan?
I am finishing a handout that describes how to create an effective action plan for our AMaT users.
Do you know what ‘type’ of actions are in your action plan?
If they are ‘Awareness’ actions then surely you don’t need to improve?
Using language like RAISE, DISCUSS, HIGHLIGHT, INFORM, REMIND may be useful and will certainly raise awareness regarding your results or findings. BUT is highly unlikely to CHANGE anything.
Using language like RAISE, DISCUSS, HIGHLIGHT, INFORM, REMIND may be useful and will certainly raise awareness regarding your results or findings. BUT is highly unlikely to CHANGE anything.
We suggest you use a variety of action types to create an effective and robust action plan.
AWARENESS
LEARNING
ADMINISTRATIVE
ESCALATION
INVESTIGATION
CHANGE
Do your action plans promote all the above? (They may just contain some, but some are more important than others)
AWARENESS
LEARNING
ADMINISTRATIVE
ESCALATION
INVESTIGATION
CHANGE
Do your action plans promote all the above? (They may just contain some, but some are more important than others)
Awareness (I believe) is always a solid first step. If teams are not aware of the data/results/findings/recommendations then how can they be engaged to CHANGE.
Learning may also play a part in improving and change.
BUT HOW DO YOU KNOW THAT IS THE PROBLEM?
BUT HOW DO YOU KNOW THAT IS THE PROBLEM?
Administrative actions are nearly always necessary. Documenting the findings, sharing, adding to agendas, updating forms.
Evidence of your actions and the completion of them is very important.
Evidence of your actions and the completion of them is very important.
Escalation may be one of the first things you need to do. If your findings have highlighted a risk then that needs escalating via a register or perhaps by raising within governance forums.
YOU MAY STILL NOT KNOW WHAT IS CAUSING THE PROBLEM.
YOU MAY STILL NOT KNOW WHAT IS CAUSING THE PROBLEM.
Investigation!
Are you confident you KNOW what is impacting your results. HOW?
You MAY need to look into starting a QI project, you MAY need to collect additional data. Investigative actions are extremely important, they show you are taking a robust approach to improvement.
Are you confident you KNOW what is impacting your results. HOW?
You MAY need to look into starting a QI project, you MAY need to collect additional data. Investigative actions are extremely important, they show you are taking a robust approach to improvement.
Change actions are often what we DO that will ultimately being sustained change.
They may be embedded into other actions buts it important they are within your action plan.
They may be embedded into other actions buts it important they are within your action plan.
Look at your action plan and ask...
Have we shared the results?
Do we require additional learning/teaching?
Is all documentation up to date?
Does anything need escalating?
DO WE KNOW WHAT THE PROBLEM IS? HOW DO WE KNOW THIS?
What have we changed?
Have we shared the results? Do we require additional learning/teaching? Is all documentation up to date? Does anything need escalating? DO WE KNOW WHAT THE PROBLEM IS? HOW DO WE KNOW THIS? What have we changed?
Is really is worth finding time to do create an effective action plan.
We often get surprised when we see no change when all we are doing is raising awareness, or changing documentation, or escalating.
This is why an investigative type action is REALLY IMPORTANT.
We often get surprised when we see no change when all we are doing is raising awareness, or changing documentation, or escalating.
This is why an investigative type action is REALLY IMPORTANT.
But only if you follow up with change and many of the other action types.
I will share the handout with AMaT super users this week.
I hope it helps.
I will share the handout with AMaT super users this week.
I hope it helps.
