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For people who haven't received merch... I can't speak for if there are no replies from the company but maybe can shed light on delivery. I was working for a company that sold over 100 items a day through eBay during the beginning of Covid through to August and was in charge..
of all queries from customers. Deliveries basically stopped to overseas around end of March to April. There was a huge stockpile at Aus Post that just couldn't be moved because of lack of flights. They did trickle through slowly but we couldn't help once the item was sent...
I followed up with Aus Post every couple of weeks to keep customers in the loop, but the parcels trickled through so slowly that eventually some countries we had to say no to sending them entirely. It was of course faster within the country, but it did also slow for a few...
months. eBay required us to send a refund if the client pushed for it, which is probably why the merch company is just giving refunds. Any lack of response could also be from a huge backlog of enquiries. Could be just a couple of very overworked people doing their...
very best, therefore automatic replies were set up. This doesn't negate any of your frustration, just thought I'd give a perspective from what could be going on with the deliveries. If you are happy to wait they may still trickle through, but if you aren't contact them for your..
refund. Just try not to be angry. It is yet another thing stuffed up from covid and regardless of if the merch company is good or bad, the people processing are doing their best just like the rest of us.
