How I grew @hostifi_net from $28K to $151K ARR in 10 months [January to October 2019]

January $28K to $37K ARR
- Set a goal to get to $100K ARR by end of year
- Was fired from my job, went fulltime on my business
- Applied to investment funds https://twitter.com/_rchase_/status/1091530983629881344
- Set a goal to get to $100K ARR by end of year
- Was fired from my job, went fulltime on my business
- Applied to investment funds https://twitter.com/_rchase_/status/1091530983629881344
February $37K to $51K ARR
- Worked on building SaaS #3 @captifi_net
- Received investment offer from @earnestcapital https://twitter.com/_rchase_/status/1101574702131277824
- Worked on building SaaS #3 @captifi_net
- Received investment offer from @earnestcapital https://twitter.com/_rchase_/status/1101574702131277824
March $51K to $59K ARR
- Focused most of my time on building @captifi_net
- Talked about how I build @ghostifi_net on the @vBrownBag podcast https://twitter.com/_rchase_/status/1112539520065507329
- Focused most of my time on building @captifi_net
- Talked about how I build @ghostifi_net on the @vBrownBag podcast https://twitter.com/_rchase_/status/1112539520065507329
April $51K to $68K ARR
- Launched @captifi_net
- Started building @mspstory_com
- Finalized investment from @earnestcapital
- Sold my house and moved in with my fiancee's parents to maximize runway https://twitter.com/_rchase_/status/1123318550175809537
- Launched @captifi_net
- Started building @mspstory_com
- Finalized investment from @earnestcapital
- Sold my house and moved in with my fiancee's parents to maximize runway https://twitter.com/_rchase_/status/1123318550175809537
May $68K to $82K ARR
- Launched @mspstory_com
- Refocused on @hostifi_net, committed to not launching any new projects
- Migrated self-hosted email to GSuite
- Migrated Hubspot livechat to @intercom
- Guest on @TechVillagePod
- Wrote 2 blog posts https://twitter.com/_rchase_/status/1134520420647034880
- Launched @mspstory_com
- Refocused on @hostifi_net, committed to not launching any new projects
- Migrated self-hosted email to GSuite
- Migrated Hubspot livechat to @intercom
- Guest on @TechVillagePod
- Wrote 2 blog posts https://twitter.com/_rchase_/status/1134520420647034880
June $82K to $92K ARR
- Began writing a new HostiFi website using http://spark.laravel.com
- Wrote our first KB articles for http://support.hostifi.net
- Fixed the free plan which was broken for 2 months
- Integrated an affiliate system
- Became default alive https://twitter.com/_rchase_/status/1145396727400325120
- Began writing a new HostiFi website using http://spark.laravel.com
- Wrote our first KB articles for http://support.hostifi.net
- Fixed the free plan which was broken for 2 months
- Integrated an affiliate system
- Became default alive https://twitter.com/_rchase_/status/1145396727400325120
July $92K to $109K ARR
- Further narrowed focus, killed off 3 products: UniFi Video, UCRM hosting, and @ghostifi_net
- Hired a PT assistant and a support engineer
- YouTube influencer affiliate doubled previous month web traffic
- Achieved $100K ARR goal https://twitter.com/_rchase_/status/1156633632527855616
- Further narrowed focus, killed off 3 products: UniFi Video, UCRM hosting, and @ghostifi_net
- Hired a PT assistant and a support engineer
- YouTube influencer affiliate doubled previous month web traffic
- Achieved $100K ARR goal https://twitter.com/_rchase_/status/1156633632527855616
August $109K to $118K ARR
- Guest on @IndieHackers podcast
- Made FT offer to PT support engineer
- Built internal support processes and tools
- Experimented with outbound sales
- Acquired http://hostifi.com domain https://twitter.com/_rchase_/status/1168194648231337984
- Guest on @IndieHackers podcast
- Made FT offer to PT support engineer
- Built internal support processes and tools
- Experimented with outbound sales
- Acquired http://hostifi.com domain https://twitter.com/_rchase_/status/1168194648231337984
September $109K to $129K ARR
- Guest on @saasclubio podcast
- Continued to build internal support processes
- YouTube influencer affiliate released another video bringing in more traffic and customers
- Set new goal, $1M ARR by Sept 2022 https://twitter.com/_rchase_/status/1179210714080305153
- Guest on @saasclubio podcast
- Continued to build internal support processes
- YouTube influencer affiliate released another video bringing in more traffic and customers
- Set new goal, $1M ARR by Sept 2022 https://twitter.com/_rchase_/status/1179210714080305153
October $129K to $151K ARR
- Support hire became comfortable in his role and was able to handle most tickets that came in
- Wrote 3 blog posts + new KB articles https://twitter.com/_rchase_/status/1190428990252601344
- Support hire became comfortable in his role and was able to handle most tickets that came in
- Wrote 3 blog posts + new KB articles https://twitter.com/_rchase_/status/1190428990252601344
HostiFi ended 2019 at $186K ARR, today it's over $600K ARR, and likely will get to $1M ARR this year without a lot of additional effort.
That early phase of the journey was probably the most useful to learn from for others who want to do something similar though.
That early phase of the journey was probably the most useful to learn from for others who want to do something similar though.
$100K ARR to $1M ARR is still full of interesting challenges, but it's nothing like $0 to $100K in terms of difficulty, mental strength, personal sacrifice. This new phase is more about building on what's worked so far than it is about finding a path.
Reflecting on the monthly updates, some takeaways:
- Going FT before I was "ready" after getting fired from my job was a huge motivator. By not applying to any new jobs or PT work I knew I had to either make it in SaaS or bust. I had a chip on my shoulder too.
- Going FT before I was "ready" after getting fired from my job was a huge motivator. By not applying to any new jobs or PT work I knew I had to either make it in SaaS or bust. I had a chip on my shoulder too.
- Receiving the investment from EC, selling my house, and cutting my personal expenses by 50% helped a ton mentally, knowing even if everything goes totally wrong I'm set for a year or two to just do this and learn as much as I can. It was hard to concentrate on anything Jan-Apr
- Launching 2 other SaaS businesses and a community for IT business owners while @hostifi_net was still growing each month was big distraction and waste of time. When I refocused in May, great things started to happen.
- Having a YouTube influencer in the IT/MSP business space become an advocate and part of the affiliate program was, and still is, huge for business credibility and customer acquisition
- Consistently sharing my story as I built the business via twitter, podcast appearances, YouTube interviews, my website, and blog posts was a great way to not only find new customers, but make new friends and connections in the SaaS and IT/MSP industries
- Letting go of my fear of becoming a "manager", hiring @Ersafcr7, and building our internal processes was one of the most challenging and rewarding things in my business. I regard it as one of the most important accomplishments of my career. https://blog.rchase.com/growing-my-saas-from-solo-founder-to-1-employee/
If you want to know more about the growth drivers: https://twitter.com/_rchase_/status/1255211082983124992?s=20
TLDR though, @hostifi_net is a solution attached to the success of a larger, high-growth platform: Ubiquiti UniFi.
Customer acquisition was a combination of SEO, social media, and online communities.
TLDR though, @hostifi_net is a solution attached to the success of a larger, high-growth platform: Ubiquiti UniFi.
Customer acquisition was a combination of SEO, social media, and online communities.