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disebabkan case farmfresh menjadi bubur beransur tenang, aq nak share as shopee buyer, kalau korang dah TERtekan 'order received' then baru perasan barang rosak, macamana korang nak return and refund barang rosak tu. Especially if damaged by courier. or salah seller (wrong item)
first, korang kene contact shopee cust. service through email. jangan call, diorg takkan layan kalau korang dah ter tekan order received.
so how to email them, first, bukak apps shopee pastu tekan Me > Help Centre > Email . korang isi la details and describe la masalah korang.
so how to email them, first, bukak apps shopee pastu tekan Me > Help Centre > Email . korang isi la details and describe la masalah korang.
Describe properly, korang receive parcel, from outside look good, so clickla order received,rupanya, luar helok dalam hauk. provide sekali proof damage yang membuktikan salah courier. mcm aq, seller ada hantar gambar once dia da siap pack, and memang well packed.
then , wait for the reply from shopee . untuk case aq. First respond from shopee, dia minx proof conversation buyer dan seller membincangkan barang yang diterima rosak. Then settle upload, tunggu lagi respond from shopee.
second email from shopee, Dia akan contact seller utk inform tentang case ni and maybe minx few proof from seller .Dalam masa yg sama, dia bg gentle reminder. next time, check dlu baru tekan order received. tapi, case aq, seller tak dapat dihubungi. maybe dia bz and x perasan.
astu, Shopee kembali email aq, dia minx further proof. dia minx parcel image(external) from seller, and parcel image (external and internal ) from buyer with a clear airwaybill.
pastu aq cam, manoo eden nak dapat gambo , benda udah bukak, plus proof barang rosak semua dah bagi.
pastu aq cam, manoo eden nak dapat gambo , benda udah bukak, plus proof barang rosak semua dah bagi.
oleh disebabkan itu, aq pon berkata begini.
and shopee pon reply begini.
p/s: ada typo from aq punya reply. 'here' bukan 'hear' .
and shopee pon reply begini. p/s: ada typo from aq punya reply. 'here' bukan 'hear' .
then, tunggu punya tunggu, Alhamdulillah, atas belas ihsan dari shopee, diorg approve request aq return and refund parcel yang rosak.
diorg email suruh return barang kepada alamat seller ,and aq kene provide proof la yg aq da pos. once da pos, dia akan refund balik duek.
diorg email suruh return barang kepada alamat seller ,and aq kene provide proof la yg aq da pos. once da pos, dia akan refund balik duek.
ada dua option. either masuk bank akaun, or shopeepay . terpulang pada korang. tamat ...
Anyway,at first , bener, silap aq tekan order received tanpa usul periksa. tapi ni aq nak share how to solve the problem.
Jika anda rasa perkara ini bermanfaat untuk umat manusia, rt la ye
Anyway,at first , bener, silap aq tekan order received tanpa usul periksa. tapi ni aq nak share how to solve the problem.
Jika anda rasa perkara ini bermanfaat untuk umat manusia, rt la ye
anyway, disini gua mau promote 3 benda.
1st, saya sedang mengusahakan akaun tiktok utk mengajar subjek akaun for SPM.
jemput sebarkan pada kenalan yang berkenaan. nak rt pon bisa.
https://vt.tiktok.com/ZSvhNQWR/
1st, saya sedang mengusahakan akaun tiktok utk mengajar subjek akaun for SPM.
jemput sebarkan pada kenalan yang berkenaan. nak rt pon bisa.
https://vt.tiktok.com/ZSvhNQWR/
2nd, Igshop saya yang terulung!
blancoscarves
korang memang kene try! material kain dia, fuhh selesa amat.
jemput tambahkan koleksi tudung korang .
https://instagram.com/blancoscarves?igshid=1fa4bqds5ypsl
blancoscarves
korang memang kene try! material kain dia, fuhh selesa amat.
jemput tambahkan koleksi tudung korang .
https://instagram.com/blancoscarves?igshid=1fa4bqds5ypsl
3rd, kalau ada yang cari agent takaful yang trusted, jujur and bg explanation yang sangat jelas ,also very detail.
korang kene pm abg gue @Ahnafffffff
dia dapat award top 10 rookie sesaje.
korang kene pm abg gue @Ahnafffffff
dia dapat award top 10 rookie sesaje.
btw, satu benda yg aq nak kasitau. betul korg boleh reach shopee cust service through 3 ways. chat, call and email. but my exper. , aq dah call , tp dia kata, kalau dah tekan order reveived, policynya mmg x boleh return. so i go for email. gitu.
kalau korang nak promote biz korang di bawah. silakan . saya izinkan
kalau korang nak sy letak link tweet korang dkt thread ni, DM jer. tp ada fee cket la. hehe.
kalau korang nak sy letak link tweet korang dkt thread ni, DM jer. tp ada fee cket la. hehe.
